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The Importance of Customer Service
Posted on February 20th, 2013
(Posted on 20th February 2013) Good customer service is a vital part of any business. You can entice new business your way with all sorts of promotions, offers and price cuts, but unless you send them away happy and get some of those customers coming back, or spreading good words about you, your business will not profit for long!
Promotions and good sales people will be able to sell anything to anyone, but your company’s approach to customer service will determine whether or not you’ll ever be able to sell that person anything else. Positive relationships need to be formed between ALL customers – every one of them could pass on good (or bad) reviews to other potential clients.
Here at Premier Design, we pride ourselves on our reputation for good customer service. We are always striving to be consistent in the following areas:
• Helpful, knowledgable and friendly
• A real person answering the phone
• Listen thoroughly to client needs
• Offer free advice, suggestions and expertise
• Acknowledge receipt of orders, emails, messages
• Deal with any issues immediately
• Keep clients up to date
• Stick to deadlines
• Inform clients of delivery dates
and of course exceed expectations with the design work we produce and the results it gains!
We’d like to share some more client comments we have recently received.
“Many thanks for the paper and business cards which arrived today. As always the quality and service is 1st class. I will certainly pass your name on to anyone else who needs printing done.”
Regards M.P. Ministry Of Defence
…”from the moment we contacted Andy and his team, we felt that we were being looked after.”
D.C. Redstones Lettings and Property Management
…”not only did you provide me with an amazing banner design, you understood what I required…”
D.H. Broadwalk Property Management
D.B. APC has recommended your work
Dear Andrew, I’ve written this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation:
“I first met Andy at a networking event for like-minded business people, I was immediately impressed with his positive attitude and found that his quality of work was excellent. I have now used Andy and his team for a number of projects, and each and every one has turned out to be the best quality design and print I have seen in my 18 years of business. I can certainly recommend Andy and his business, Premier Design, and would not hesitate to refer him to my friends, family or contacts.”
Service Category: Graphic/Web Designer
Year first hired: 2012 (hired more than once)
Top Qualities: Great Results, Expert, Creative